Shipping Policy

Thank you for shopping with Galaxy Bear™! We strive to ensure that your shopping experience is seamless from order to delivery. Below is a detailed explanation of our shipping process.

1. Order Processing: Once your order is placed, it will be processed within 1-2 business days. During this time, we carefully pack and prepare your items for shipment. If you have any special requests or questions about your order, feel free to reach out to our support team at support@geogadget.com.

2. Shipping Time: After your order has been processed, it will be shipped out. Our standard delivery time is between 5 to 10 business days depending on your location. Please note that shipping times may vary due to external factors such as weather conditions or carrier delays.

3. Shipping Carrier: We use trusted carriers for delivery, including USPS, FedEx, and UPS. You will receive a tracking number via email once your order has been dispatched, so you can track its progress until it reaches your doorstep.

4. Shipping Fees: Shipping fees are calculated at checkout based on your location and the weight of your order. We offer competitive rates to ensure that shipping is affordable for our customers. Orders over a certain amount may be eligible for free shipping – check our promotions for current offers.

5. Shipping Restrictions: Currently, we only ship to the continental United States. If you are located outside of this area, please check back later as we may expand our shipping locations in the future.

6. Address Accuracy: Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or issues caused by incorrect or incomplete address information. If you notice any errors, please contact us immediately at support@geogadget.com.

7. Order Tracking: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your order on the carrier’s website.

8. Shipping Delays: While we strive to ensure that your order arrives as quickly as possible, certain circumstances, such as weather conditions, high demand, or shipping carrier delays, may impact delivery times. Please allow extra time for delivery during peak seasons such as holidays.

9. Lost or Damaged Items: If your package is lost or arrives damaged, please contact us immediately at support@geogadget.com. We will work with you to resolve the issue and ensure that you receive your order in perfect condition.

Thank you for choosing Galaxy Bear™. We are committed to delivering a top-notch shopping experience, and we look forward to providing you with your new favorite plush companion!

For any shipping-related questions or concerns, please contact us at:
support@geogadget.com.