Return Policy

At Galaxy Bear™, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Galaxy Bear™ product, we offer a straightforward return process to ensure your peace of mind.

1. Return Eligibility: You may return your Galaxy Bear™ within 30 days of receiving your order. To be eligible for a return, the product must be in its original, unused condition with all tags and packaging intact. We ask that the item be returned in a clean, resalable state.

2. How to Initiate a Return: To start the return process, please contact our customer support team at support@geogadget.com. Include your order number, a description of the product you wish to return, and the reason for the return. We will provide you with further instructions on how to proceed.

3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item without tracking.

4. Refund Process: Once we receive your returned item and confirm its eligibility, we will process your refund. Refunds will be issued to the original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.

5. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange your Galaxy Bear™ for a different product or size, please return your original purchase and place a new order.

6. Damaged or Defective Items: If your Galaxy Bear™ arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a return or replacement and cover the return shipping costs.

7. Final Sale Items: Items marked as “Final Sale” or “Clearance” are not eligible for returns or exchanges. Please review the product description carefully before purchasing.

8. Money-Back Guarantee: If you are not fully satisfied with your Galaxy Bear™ purchase, you can take advantage of our 100% money-back guarantee. Simply return the product within 30 days, and we will issue a full refund for your purchase price.

9. Contact Us: For any questions or concerns about returns, please don’t hesitate to reach out to our customer service team at support@geogadget.com. We are here to assist you!

Thank you for choosing Galaxy Bear™. We’re committed to ensuring you have the best shopping experience possible and look forward to serving you again!